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Privacy Policy

Last updated: April 8, 2026

We appreciate your interest in ORA1 Marketing Agency and our website, https://ora1.nl. The protection of your personal data, such as your name, email address, telephone number, and other personal information, is of great importance to us.

In this privacy policy, we explain how we collect, use, store, and protect your personal data when you visit our website or contact us. We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws and regulations.

1. Data Controller

The data controller within the meaning of Article 4(7) GDPR is:

  • ORA1 Marketing Agency

  • Address: Rr. Enver Maloku, Redoni B, Lokali D – Prishtina, Kosovo

  • Email: info@ora1.nl

  • Phone: +383 48 383 899

2. Data collection when visiting the website

When you visit our website, certain technical data is automatically collected. This includes, among other things:

  • browser type and browser version

  • operating system

  • IP address (anonymized where possible)

  • date and time of access

  • pages visited

  • referring website (referrer)

  • transferred data volume

  • technical information about the device used

This data is processed in log files to ensure the proper functioning, security, and stability of the website. This data is not used to identify individual persons.

3. Purposes of processing

We process personal data for the following purposes:

  • making our website available

  • ensuring the technical operation and security of the website

  • analyzing and improving our website and services

  • responding to contact requests

  • carrying out marketing and advertising purposes, provided you have given your consent

4. Legal grounds for processing

We process personal data only when there is a valid legal basis for doing so:

  • your consent (Article 6(1)(a) GDPR)

  • performance of a contract (Article 6(1)(b) GDPR)

  • legal obligation (Article 6(1)(c) GDPR)

  • legitimate interest (Article 6(1)(f) GDPR), such as ensuring the security and functionality of our website

5. Retention period

We do not store your personal data longer than is necessary for the purposes for which it was collected.

  • Log data: maximum 3 months

  • Contact details: as long as necessary to handle your request

6. Cookies

Our website uses cookies. Cookies are small text files that are stored on your device via your browser.

We use:

  • Necessary cookies – for the operation of the website

  • Analytical cookies – only after your consent

  • Marketing cookies – only after your consent

Non-essential cookies are only placed after you have given your consent via our cookie banner.

You can adjust your cookie preferences at any time via:

  • the cookie settings on our website

  • or via your browser

7. Third-party services

We may use the following services:

  • Google Analytics
    We use Google Analytics to gain insight into the use of our website. IP anonymization is enabled and processing only takes place after consent.

  • Google Ads & Remarketing
    Used to show personalized advertisements and measure campaigns. Only active after consent.

  • Meta (Facebook) Pixel
    Used to analyze visitor behavior and optimize advertising campaigns. Only active after consent.

  • Google Fonts
    For the display of fonts.

  • Google Maps
    For displaying locations.

8. Contact form and communication

When you contact us, we process the following data:

  • name

  • email address

  • phone number (if provided)

  • content of your message

This data is used exclusively to handle your request and to communicate with you.

9. Disclosure to third parties

We only provide your personal data to third parties if:

  • this is necessary for our services

  • this is legally required

  • or when you have given your consent

10. Transfer outside the European Economic Area

If personal data is transferred outside the European Economic Area, we ensure appropriate safeguards, such as standard contractual clauses approved by the European Commission.

11. Your rights

You have the following rights under the GDPR:

  • Right of access (Article 15 GDPR)

  • Right to rectification (Article 16 GDPR)

  • Right to erasure (Article 17 GDPR)

  • Right to restriction of processing (Article 18 GDPR)

  • Right to data portability (Article 20 GDPR)

  • Right to object (Article 21 GDPR)

  • Right to withdraw consent (Article 7(3) GDPR)

You also have the right to lodge a complaint with the Data Protection Authority.

To exercise your rights, you can contact us via: info@ora1.nl

12. Security

We take appropriate technical and organizational measures to protect your personal data. However, complete security cannot be guaranteed.

13. Changes

We reserve the right to change this privacy policy. The most recent version will always be published on this page.

14. Contact

  • ORA1 Marketing Agency

  • Address: Rr. Enver Maloku, Redoni B, Lokali D – Prishtina, Kosovo

  • Email: info@ora1.nl

  • Phone: +383 48 383 899